Terms & Conditions

Article 1 — Definitions

Prevscan: Prevscan SL (CIF: B75931840), located at Calle Tadorna 50, 03730 Jávea, Spain.

Client: the natural or legal person who receives services from Prevscan under the Agreement.

Parties: the Client and Prevscan together.

Services: the provision of preventive health investigations and medical examinations by independently operating doctors, hospitals, clinics, and/or laboratories.

Agreement: the agreement whereby Prevscan commits to the Client to perform actions in the field of preventive medicine, directly related to that Client, established in accordance with relevant legislation.

Anamnesis: health-related questions asked orally or via a form by Prevscan to the Client.

Article 2 — Applicability

These General Terms apply to the Agreement between Prevscan and the Client.

The Client cannot derive rights for the future from any agreed deviations from these General Terms.

If one or more provisions are annulled or invalid, the remaining provisions remain fully applicable.

Where 'in writing' is indicated, this also includes digital means.

Article 3 — Formation and Amendment of the Agreement

The Agreement is established when the Client approaches Prevscan in relation to the Services, and at the latest at the moment of scheduling an appointment or acceptance of these General Terms.

Offers from Prevscan are valid for 14 days unless stated otherwise, and do not automatically apply to future agreements.

Changes and additions to the Agreement are only binding if Prevscan has agreed to them in writing.

Prevscan reserves the right to decline a Client for justified reasons at any time.

Article 4 — Prices and Rates

All prices are stated in euros (€) and are as published on the Prevscan website or as communicated in writing.

Prevscan reserves the right to charge administrative and/or reservation fees where applicable.

Article 5 — Invoicing and Payment

Unless otherwise agreed, the Client must settle Prevscan's invoice no later than 7 days before the scheduled examination.

The Client acknowledges that the costs of Prevscan's services are unlikely to be reimbursed by their health insurer.

In the event of late payment, Prevscan may charge statutory interest and reasonable collection costs.

Article 6 — Performance of the Agreement

Agreed timeframes are indicative unless explicitly confirmed as binding in writing.

The Client is responsible for the accuracy and completeness of all information provided to Prevscan.

Prevscan is entitled to have the Agreement executed wholly or partially by third parties (including partner medical facilities).

Article 7 — Complaints

Prevscan takes all complaints seriously. If you are not satisfied with our services, please contact us in the first instance at contact@prevscan.es. We aim to respond within 5 working days.

Article 8 — Changes and Cancellations

Scheduled appointments may be modified or cancelled up to 72 hours before the agreed time at no charge.

In the event of cancellation within 72 hours of the appointment, the Client is liable to reimburse any costs already incurred by Prevscan.

Article 9 — WhatsApp GP Service

9.1 The WhatsApp GP Service is a subscription-based service providing access to a named general practitioner via WhatsApp for medical advice, prescriptions, and referrals.

9.2 Subscriptions are annual and billed at the rate published on the Prevscan website at the time of purchase. Existing Prevscan investigation clients are entitled to the discounted rate as published.

9.3 The service includes up to 4 hours of consultation time per subscription year. Prevscan will endeavour to notify the Client when usage approaches this limit.

9.4 The service is available Monday to Friday (same-day response) and Saturday morning. It is not an emergency service. For medical emergencies, always call 112.

9.5 Prevscan does not guarantee specific response times beyond those published on the website. Response times may be affected by circumstances outside Prevscan's reasonable control.

9.6 The WhatsApp GP Service is provided for the subscribing household only and may not be shared with persons outside the household.

9.7 Prevscan reserves the right to terminate a subscription with immediate effect in cases of misuse, abusive conduct towards clinical staff, or requests clearly outside the scope of the service. In such cases a pro-rata refund for unused subscription time will be considered at Prevscan's discretion.

Article 10 — Confidential Information

Both parties are obliged to maintain confidentiality of all personal and medical information shared in the context of the Agreement. For the handling of personal data, Prevscan refers to its Privacy Statement.

Article 11 — Intellectual Property

Prevscan retains all intellectual property rights in its reports, documentation, and materials. Documents provided to the Client are for personal use only and may not be distributed or reproduced without written permission.

Article 12 — Liability

Prevscan is not liable for any damage unless directly caused by intent or gross negligence on Prevscan's part.

Prevscan accepts no liability for consequential, indirect, or incidental damages.

Prevscan is not liable for damages arising from failures in third-party electronic services.

Prevscan acts as a coordinator of preventive health services delivered by independent medical professionals and facilities. Clinical responsibility for the performance of examinations rests with the relevant licensed medical practitioners.

Article 13 — Force Majeure

In cases of force majeure, Prevscan is entitled to suspend the fulfilment of its obligations for the duration of the event. Neither party shall be in breach as a result of such suspension.

Article 14 — Termination

Either party may terminate the Agreement with immediate effect in writing in the event of insolvency or a material breach that is not remedied within a reasonable period after written notice.

Article 15 — Applicable Law and Jurisdiction

These Terms and Conditions are governed exclusively by Spanish law. Any disputes arising from or in connection with the Agreement shall be submitted to the competent court in Spain.